Renting a storage unit can feel like a straightforward task – until you realise not all facilities are created equal.

The right storage space can be a game-changer, offering peace of mind and convenience, while the wrong one might leave you dealing with hidden fees, security worries, or a unit that doesn’t quite fit your needs.

To help you navigate the process confidently, here’s a list of key questions to ask before signing on the dotted line. These aren’t just checkboxes; they’re the difference between a smooth experience and a storage nightmare.

How Secure Is the Facility?

Security should sit at the top of your priority list. After all, you’re trusting the facility with your belongings, whether it’s Grandma’s vintage china or your collection of rare vinyl records.

Start by asking about surveillance systems. Are there 24/7 CCTV cameras covering the premises? Is there on-site staff during business hours, or is the facility entirely automated? Look for features like gated access, individual unit alarms, and well-lit premises. If the facility uses biometric entry or unique PIN codes, that’s a plus – it means fewer unauthorised people wandering around.

What Are the Access Hours?

Imagine needing to grab your ski gear for a last-minute trip, only to find the facility locked up tight after 6 PM.

Access hours matter more than you might think, especially if you have an unpredictable schedule or anticipate needing your items outside standard business hours. Some facilities offer 24/7 access, while others operate within strict time frames. If you’re storing items you’ll need frequently – like seasonal clothing or business inventory – prioritise flexibility.

Also, ask about holiday hours. You don’t want to discover the hard way that the facility is closed on Bank Holidays.

What Size Unit Do I Actually Need?

It’s easy to overestimate or underestimate your space needs. A unit that’s too small forces you to play Tetris with your boxes, while one that’s too large wastes money. Most facilities have sizing guides, but take them with a grain of salt. Instead, ask the staff for a walkthrough of different unit sizes. Better yet, visit in person to visualise how your items will fit.

If you’re storing furniture, measure larger pieces beforehand. A queen sized bed frame or sectional sofa can eat up more space than you’d expect. And don’t forget to factor in walkways – cramming items wall to wall makes retrieval a hassle. We have handy guides on each location to give you an idea of what can fit in different sized storage units.

Is Climate Control Necessary?

Not every storage unit needs climate control, but for certain items, it’s non-negotiable. Electronics, wooden furniture, artwork, and sensitive documents can warp, crack, or mold in humid or fluctuating temperatures.

If you’re storing anything vulnerable to moisture or heat, ask if the facility offers climate-controlled units. These spaces maintain steady temperature and humidity levels year-round, which is especially important in the UK’s damp winters.

That said, climate control comes at a premium. If you’re storing garden tools or plastic holiday decorations, a standard unit might suffice.

What’s Included in the Cost?

Storage unit ads often promote a base rate, but the final price can increase with additional fees. Ask for a detailed breakdown of costs. Is there a security deposit? Are there administrative fees for setting up the contract? How does billing work – monthly, quarterly, or annually? Some facilities offer discounts for long-term rentals or prepayment, so it’s worth negotiating.

What Insurance Options Are Available?

Even the most secure facility isn’t immune to accidents. Burst pipes, fires, or theft can happen, and your homeowner’s or renter’s insurance might not cover off-site storage. Ask the facility what insurance they provide.

For high-value items, consider supplemental insurance. Some facilities partner with third-party insurers, or you can extend your existing policy. Either way, document your belongings with photos or videos before storing them.

What’s the Cancellation Policy?

Life changes fast. You might need your unit for three months but end up requiring it for a year – or vice versa. Ask about the facility’s flexibility. Can you switch to a smaller or larger unit mid-lease? What happens if you need to cancel early? Some companies charge a fee for breaking the contract, while others prorate your refund. If you’re unsure how long you’ll need storage, look for facilities offering month to month leases rather than long term commitments.

Are There Restrictions on What I Can Store?

Most storage facilities ban hazardous materials like chemicals, explosives, or perishable items. Others prohibit vehicles without proper registration or insurance. If you’re storing something unusual – say, a wine collection or musical instruments – double-check the rules. You don’t want to show up with a grand piano only to be turned away.

How Do Current Customers Rate the Facility?

Online reviews are a goldmine of unfiltered feedback. Search Google, Trustpilot, or social media for customer experiences. Look for recurring themes and pay attention to how the facility responds to negative reviews. A professional, solution-oriented reply suggests they value customer satisfaction.

Can I Tour the Facility Before Committing?

Photos on a website can be deceiving and if there’s any doubt about the facilities then it’s always best to request a tour. Check for cleanliness, functioning lights, and secure locks on other units. Peek into the hallways – are they clutter-free and wide enough for moving carts? Test the access process to see if gates or elevators work smoothly and get a feel for the space.

Final Thoughts

Renting a storage unit isn’t just about finding an empty space – it’s about finding the right space. By asking these questions, you’ll avoid surprises and choose a facility that aligns with your needs, budget, and peace of mind. Take your time, compare options, and don’t settle for vague answers. After all, your belongings deserve more than a random locker; they deserve a secure, well-managed home away from home.

When in doubt, trust your gut. There are plenty of storage options out there, and the best ones will make you feel like a valued customer, not just another number.

If you’re looking for storage and would like to see how we can help here at Space Self Storage, be sure to get in touch with us by calling on 01 4299972 or using our contact form.